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Repairs

Repairs Service

We aim to provide an efficient repair service and pride ourselves on our high standards. We have set up a repairs procedure that ensures that we will carry out the repairs within a specified length of time, depending on the importance of the repair required. 


Most of the repairs that will be needed in your home will be our responsibility, although there are some repairs which you will be required to carry out yourself. Please refer to your Tenants Handbook for details.

How can I report a repair ?
For further information on how to report repairs, including emergency repairs out of office hours, click here.
N.B. GAS ESCAPES SHOULD BE IMMEDIATELY REPORTED TO TRANSCO WHATEVER THE TIME OF DAY OR NIGHT ON  0800 111 999 (FREEPHONE).

How long will my repairs take?
For information on how long you can expect different types of repairs to take, click here.

Gas Safety

If it is treated properly, Gas is a safe and efficient source of power for heating and cooking. Treated Wrongly, however, it can be a killer. The safe use of appliances puts responsibilities on you as a tenant, as well was Abertay as you Landlord.

 

 

 

 

 

 

 

 

 

For information on you and Abertays responsibilities in relation to gas safety, and for general safety information on gas and carbon monoxide, click here.

 

 

 

 

 

 

 

 

 

Right to Repair
Because we want to provide an efficient and high quality repairs service, we have set up a 'Right To Repair' policy which lists your rights and the action you can take when we have failed to meet our targets for repair.

You can find out more information by reading our Right to Repair Policy or by contacting us. We want to make sure that you are happy with our service, and we will be happy to discuss your concerns.

 

Maintenance Programme

2010-11 Details comings soon!