The most popular ways to report a repair are by telephone or in person. When you contact us, our customer services team will:
- Ask for your name, address and telephone number.
- Help you to fully describe the repair so we can send the right person to fix it.
- Tell you if we are responsible for the repair, or if you may be recharged for all (or part) of the cost of the repair.
- Tell you if the repair is covered by the Right to Repair scheme.
- Agree an appointment with you or give you timescales for when the work will be inspected or carried out.
