OFFICE CLOSURE

Please note that the main office at 147 Fintry Drive will close at 2pm on Friday 25th July and will not re-open until 8.30am on Wednesday 30th July. If you need to report an URGENT repair then please dial the main office number 01382 903545 and listen to the recorded message.


Fintry Gala Day

Come along to Fintry Gala Day on Saturday 16th August and join in the fun, click here for more details.


New Way to Make Payments

It is now even easier to pay your rent or other bills to Abertay. An online payment option is now available by clicking here. This will let you make a payment by credit or debit card at a time that suits you.


Rent Arrears – Can we Help?

If you’ve fallen behind with your rent payments and have built up arrears, it’s important to act quickly; click here to download our helpful information leaflet.


Switch to Direct Debit for your chance to win!

Switch to Direct Debit and you could be rewarded with a voucher and free entry to our prize draw, click here to find out more.


Estate Plans

We have recently added Estate Plans to our website. These show the areas of ground maintained by Abertay Housing Association and can be useful to check if you are unsure who is responsible for land.


Care Inspectorate gives top marks to Abertay

Abertay Housing Association is pleased to announce the positive outcome of the Care Inspectorate’s recent unannounced visits to two of their seven sheltered schemes, which took place in March. An overall rating of ‘very good (5)’ was awarded for each of the three quality standards – Staffing, Care & Support and Management & Leadership, including three individual top scores of ‘excellent (6)’ In the local paper on 23rd April 2014, a statement made by The Care Inspectorate said “This is a well-run and high quality service which is committed to promoting tenant involvement, safety and community involvement.

Senior Management acknowledge that the tremendous results achieved are due entirely to the hard work and dedication of Sheltered Scheme Managers and Housing staff who are thoroughly committed to enhancing the quality of life in our communities. We are very proud of the quality of service we provide to our tenants and we are pleased that this has again been recognised by the Care Inspectorate.


Estate Walkabouts

Do you have any problems with your estate? Estate Walkabouts allow residents the chance to work alongside Housing and Maintenance Officers to highlight issues in the local area.

Residents and officers walk the estate together, looking out for anything that might make the estate look untidy or unsafe, and make a note of it. An action plan will then be created by residents and officers, determining what actions need to be taken to solve the problems, a timescale for the actions and more.

You can have a say in how your local issues are dealt with. Download the Walkabout Leaflet and Timetable from our website, or drop by our main office at 147 Fintry Drive. If you have any questions, feel free to give us a call on 01382 903 545.


Home Fire Safety

Check out our Home Fire Safety Leaflet, which we put together with the help of the Scottish Fire and Rescue Service.

As your landlords, we have to meet certain safety regulations but there are some steps that you can take now to make your home safer! In our Home Fire Safety Leaflet, we have included some basic fire safety tips, along with what to do if there is a fire in your home or neighbouring property.

Download the Home Fire Safety Leaflet.


WRB Gas Offer Discounted Servicing to Owners

It is important that home owners arrange for regular servicing of their boilers. WRB Gas, who service boilers for Abertay tenants have offered to provide a discounted service for Abertay Owners.


Owners Satisfaction Survey Results 2013

Tenant Satisfaction Survey Results 2013

Need to Make a Complaint to Abertay?

Here at Abertay Housing Association we are committed to providing high-quality customer services. However, should you need to make a complaint, our new complaint procedures are now available so you can find out how.

Complaints Procedure 2012 -Customer Guide
Complaints and Significant Performance Failures


Allpay – Rent payments made easy!
Pay your rent in 3 clicks from your phone with the new Allpay app

Changes to Housing Benefits
From April 2013, there were changes to Housing Benefits. Contact us if you have any queries on how this might affect you or click below for more details