Pay your rent by Direct Debit and you could win £12,000!

Ever wondered what you would do if your bills were covered for 12 months? Well, 2014 could be the year you find out as Abertay is joining a national campaign run by Bacs, the not-for-profit organisation behind Direct Debit.

The Big Break initiative encourages people to switch to the ease and convenience of Direct Debit, with one lucky person set to scoop £12,000 in a prize draw – enough to cover regular bills for an entire year! To be in with a chance of winning the cash windfall, you simply have to be a new Direct Debit payer; it really is that easy!

On top of that, for each new Direct Debit Instruction set-up as part of the Big Break campaign, a donation will be made to Shelter, a charity that works to alleviate the distress caused by homelessness and bad housing. So, while you could be celebrating scooping £12,000, switching to Direct Debit will also be helping to raise vital funds for charity.

Direct Debit is a simple and easy way to pay regular bills, such as your rent or service charge. Payments are taken automatically so you don’t have to worry about falling behind with your bills. Once set-up you can relax, knowing that you won’t forget to pay those important outgoings.

To be in with a chance of winning this fantastic prize, switch to paying by Direct Debit between 1st April and 30th June 2014. Simply call our Rent Team on Tel No. 01382 513809 and ask to pay your rent by Direct Debit.

Download The Big Break leaflet here.

For further information go to www.thebigbreak.co.uk


Home Fire Safety

Check out our Home Fire Safety Leaflet, which we put together with the help of the Scottish Fire and Rescue Service.

As your landlords, we have to meet certain safety regulations but there are some steps that you can take now to make your home safer! In our Home Fire Safety Leaflet, we have included some basic fire safety tips, along with what to do if there is a fire in your home or neighbouring property.

Download the Home Fire Safety Leaflet.


Estate Walkabouts

Do you have any problems with your estate? Estate Walkabouts allow residents the chance to work alongside Housing and Maintenance Officers to highlight issues in the local area.

Residents and officers walk the estate together, looking out for anything that might make the estate look untidy or unsafe, and make a note of it. An action plan will then be created by residents and officers, determining what actions need to be taken to solve the problems, a timescale for the actions and more.

You can have a say in how your local issues are dealt with. Download the Walkabout Leaflet and Timetable from our website, or drop by our main office at 147 Fintry Drive. If you have any questions, feel free to give us a call on 01382 903 545.


OFFICE CLOSURE
Please note that Abertay’s Main Office at 147 Fintry Drive will be closed from Friday 4th April at 2pm and will not re-open until Wednesday 9th April at 8.30am. If you need to report an EMERGENCY repair then please dial the main office number 01382 903545.
Caldrum Street Sheltered scheme

Tenants George and Nan Honeyman, who have lived in Caldrum Street sheltered scheme since October 1998, celebrated their Diamond Wedding (60 Years) Anniversary on Thursday 13th March 2014. George and Nan met through a friend and 18 months later they were married. They have a daughter, two grandchildren and two great grandchildren…


Owners Satisfaction Survey Results 2013

WRB Gas Offer Discounted Servicing to Owners

It is important that home owners arrange for regular servicing of their boilers. WRB Gas, who service boilers for Abertay tenants have offered to provide a discounted service for Abertay Owners.


MISSION CHRISTMAS

Once again, the staff and tenants of Abertay Housing donated gifts to the Radio Tay Mission Christmas Appeal and as you can see, Father Christmas and his Little Helper were happy to come and collect the gifts to pass on to disadvantaged children in the Tayside area.

Many thanks to everyone who donated and helped to make Christmas morning a bit more special for these children.


Tenant Satisfaction Survey Results 2013

Need to Make a Complaint to Abertay?

Here at Abertay Housing Association we are committed to providing high-quality customer services. However, should you need to make a complaint, our new complaint procedures are now available so you can find out how.

Complaints Procedure 2012 -Customer Guide
Complaints and Significant Performance Failures


Gordon Street Sheltered Housing 30th Anniversary Celebration

Gordon Street residents celebrated their 30th anniversary with a party held in the lounge, courtsey of Abertay Housing.


GLENLAW HOUSE UPDATE

The staff and customers of Abertay Housing Association all dug deep last year to raise funds for Glenlaw House in Dundee and raised the magnificent total of £8030.


Winners of the Tenant Satisfaction Survey

Abertay Housing Association is proud to announce their 5 winners of the Tenant Satisfaction Survey as well as the winner of the Owner Satisfaction Survey!


Abertay Housing Association Annual Report 2012-2013

The biggest challenge over the past year for Housing Associations and many tenants has been the changes to the benefit system through the Government’s Welfare Reform. Of all the changes, the reduction in Housing Benefit fortenants who are seen as under occupying their homes is a particular concern…


Allpay – Rent payments made easy!
Pay your rent in 3 clicks from your phone with the new Allpay app

New Guide for Tenants and Service Users
A new guide has been published by the Scottish Housing Regulator for tenants and service users to help you find out more about their work and how they could help you.

Changes to Housing Benefits
From April 2013, there were changes to Housing Benefits. Contact us if you have any queries on how this might affect you or click below for more details